Shawn was a great person to work with in getting my new Prius Prime Limited. He was very knowledgeable, very positive without being pushy, which would have driven me to a different Toyota dealer. I'd recommend DARCARS and Shawn as a sales person.
The dealership had exactly the car we were looking for. They offered a good price, added a presidents' Day discount, and matched a competing offer for our trade in. They willingly touched up a few very small flaws in the paint caused by road debris. The sales staff (Joe and Paul) were courteous and knowledgeable, and offered honest praise and valid criticism on competing models and dealerships. The salesman (Joe) did a thorough in-service training on the technology-laden vehicle. The only negative aspect was negotiating the price of the Toyota Care extended warranty, where they started with an unrealistically high ...
We were very pleased with our recent purchase of a new vehicle from Darcars of Frederick. Darcars was able to request the exact model we wanted from Toyota and kept us in the loop the whole time it was being built and shipped to them. Cheryl Grossnickle was our salesperson and was knowledgeable about the the vehicle, despite it being brand new to the market. We had to haggle over the price a bit, but I expect that when buying a car.
I've bought many cars and honestly hate the process - it's usually stressful and time consuming. DARCARS Frederick was anything but. My salesperson (Sean) wasn't pushy and the sales manager (I believe his name was Mo) was easy to deal with, I just visited once and then we spoke over the phone about the car until we found a deal that we could agree on. On the date of purchase, Sean even helped me drive my new Tacoma to get dropped off - about 30 minutes away. Very happy with my new Tacoma and the overall experience with this dealership.
Coomer went over and beyond for accommodating our needs on our third vehicle purchase from this dealership. Very respectable and pleasant to deal with our needs.
Joe was very attentive from the beginning to find the truck we desired...no pressure, very helpful & made the experience enjoyable...thank you very much.
Professional and courteous. Tyler W. was a great person to deal with.
Tyler, in used car sales was great to work with. I bought a 2016 Honda Accord and drove off the lot a satisfied customer. Although, after two weeks I noticed an annoying sound coming from the tires and a slight pull to the left. Contacted Tyler and he indicated that it passed inspection, but he would see what they could do. The tires had 60% tread left on them, but they agreed to split the cost of four new tires. Happy to report the new tires corrected all the issues. Thanks for working with me to get this fixed!!
Definitely enjoyed my experience with this dealer! great staff at the used lot as well as the new lot! Still waiting for my friend to drive the Raptor! 😉
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